Sensory Technologies

Please extend my sincere appreciation to Mr. Jacob Phillips for his help yesterday with a Sony projector problem.  He was polite and courteous on the phone when I called.  When I stopped by your office on the Indianapolis north east side, he took time from his busy schedule to assist me when I arrived.  As it turned out, the problem was something as simple as a bad cord between the computer and projector.

His attention to this matter left me with a very positive impression of your company, aside from the technology and support that you normally provide.

Thanks again,
Steve Powell, External Affairs and Government Relations, AT&T

Sensory even helped secure funding for a much needed piece of equipment.

“Anne was integral in helping us to achieve one of our goals, which was the development of a fixed consult room at Riley Hospital for Children.” Anne Sellers, in conjunction with the Riley Children’s Foundation helped make a presentation to secure funding to buy equipment for this room. “It has been great for our program. We now have a designated room that our physicians can come to. It is right downstairs from where their outpatient clinics are. They can come down and do a telemedicine clinic very quickly and very easily in a comfortable, well wired room and then go right back upstairs to provide outpatient services here. Anne was very key to getting that going and developing that room which was huge for growing our services within the hospital.”

Jennifer Baron
Director
Telemedicine Department

“They have done a nice job of helping us understand what our needs are and helping work with us on defining not only the equipment we buy now but what we can do with it in the future.”

Mike King
Director of Operations
NCAA

“Sensory did a great job on the installation – the technicians were wonderful. The cabling, the wiring, everything looks perfect. They did a lot of extra programming because we wanted certain functions that were not usual and they configured it how we wanted it.”

Lou Ann Lambert
Help Desk Manager
Barnes & Thornburg LLP.

Suter is now a believer in the Sensory Technologies difference.

“They did a really good job. They came through as far as meeting budget and taking care of everything we asked for. They came up with ideas and suggestions for what we needed. I would recommend them to anybody.”

Shawn Suter
Director of Corporate Properties
Simon

“I couldn’t recommend them more highly. They’ve been on campus 13 or 14 years and they’ve installed most of our classroom technology and a lot of the specialty systems in our Fine Arts facilities as well.”

Craig Hardee
General Construction Maintenance Manager
Butler University

“Sensory has Tom Whited based on our campus and is sort of our one stop shop for conferencing needs. We use him for equipment inquiries, purchases, repairs, set–ups and information about other products.

If we have a need in one of the conference rooms – we call on him to be our AV point person. Sometimes we have people in from Europe and they need assistance. He is able to respond quickly and make sure everything is working right. He is our go to guy.

What does it mean to have Tom on staff? Peace of mind. We get comments all of the time from people here saying ‘thank you for having Tom on site – he is always prompt, responsive and knowledgeable.”

Mark Wagner
Facilities Manager
Roche Diagnostics

ROI Testimonial from the Lauth Property Group – A real estate development firm headquarted in Indianapolis, IN

“Video Conferencing has paid off in a huge way for us. Two years ago we started a pilot between our headquarters and two of our regional offices. We have now rolled it out to all of our offices. The equipment provided benefits in many areas.

• First, we were able to reduce our travel needs about 20% annually. Our cost justification for the investment was to save trips from the regions to corporate and vice versa. We were surprised at the reductions in “inter-region” travel that we experienced. While it is hard to compare savings overall dollar to dollar because of the significant rise in airfares, we exceeded our original 24 month ROI by several months.
• Second, the reduction in travel contributes to our sustainability initiatives and is another way to be green. We not only reduced flights, but the commute to and from the airports on either end as well as driving trips between offices.
• Third, we gained an intangible benefit from team building. Video Conferencing beats standard audio conferencing hands down for personal interaction between team members that are geographically dispersed.

Two years ago, we received bids from three video conferencing suppliers. We selected Sensory Technologies to be our partner because of the outstanding customer service before, during and after the pilot. Their knowledge of their products and how to put them to use in our company are unsurpassed.”

Jeffrey S. Ton
VP, Information Techonlogy
Lauth Group, Inc.

Kevin,

I want you to know how much Sensory has helped Butler this week. On Monday, in our large classroom Jordan Hall 141 the AMX touch panel would not function! YIKES!! This room is used 5-7 times a day mainly by our College of Pharmacy. The Pharmacy faculty depend upon this technology for instruction.

To try and fix the problem, we tried the usual reboot without any success. So, I sent Earl and Roger an email explaining the situation. Your Help Desk IMMEDIATELY called me to see what needed to be done. Because classes are scheduled back to back, it is difficult to get a technician in the room to check it. The room became available at 4:30 and Chris Stansbury came out to work on the problem. Shortly after that, Mike Hurst came out to lend a hand. After some time, it was determined that the processor was the problem (now that’s a problem!). It was 9:00pm Monday.

I left that evening tired and dejected. On Tuesday morning, I got a call that your shop had an Extron processor and that after reprogramming, it could be installed that afternoon. GREAT! Chris and Mike came out again, installed it, tested it, and everything worked. Again, it was a long day for them!

To make this long story come to an end, I want you to know how much I appreciated all the work Sensory did for Butler to get this important room back up and running in a short period of time! It took a lot of effort on the part of many Sensory people. Without all their efforts, many, many hours of instruction would have been affected.

Here’s a list of the people I know who had a hand in this. Please let them know how grateful I am for their work! There are maybe others that I am not aware of who had a hand.

Earl Almack
Roger Mikels
Chris Stansbury
Gary Cummins
Mike Hurst
Chris Fredrick

Again, many thanks!

Barry

“I recently needed to utilize our current service agreement. First to correct a very annoying problem with our large monitor, and, secondly, a repair needed on one of our wireless microphones. In both cases, the staff at your help desk and technician Yarto Bleah were very helpful and efficient. They all personified what a customer would expect to receive from “Customer Service”. If only other companies would have such a great staff members and service philosophies!

Thanks for your help.”

Susan Cortelyou
Education Outreach Coordinator
Conner Prairie Museum