Voice over Internet Protocol (VoIP)
Voice over IP (VoIP) defines a way to carry voice calls over an IP network including the digitization and packetization of the voice streams. IP Telephony utilizes the VoIP standards to create a telephony system where higher level features such as advanced call routing, voice mail, contact centers and numerous others can be utilized.
Sensory Technologies innovative standards based IP platform unifies every aspect of business communications allowing your business to:
- Manage multimedia interactions
- Enhance workforce mobility
- Improve security
- Broadly integrate end user devices and organizational systems
Our solutions can support anywhere from 50 to 15,000 users with a single, SIP-based IP PBX application suite providing multichannel communications, business processes, contact center operations, optimum performance while allowing simplified integration with your existing business applications. Users, agents, workgroups and remote employees are provided with a total solution that include:
- IP PBX
- Unified Communications
- Real-time presence management
- Desktop Interaction Control
- Voice Conferencing
- Unified Voice Mail and Messaging
- Contact Center
- Speech enabled IVR
- Monitoring
- Workforce Management
- Recording and Tracking
