5 Ways Technology is Changing Workplace Communications

While it’s easy to point to face-to-face meetings as one of the casualties of disruptive technologies, the way we communicate at work continues to undergo significant changes. And the latest innovations indicate that there’s more change on the horizon. If you blink, you could miss opportunities to help leverage technology and meet the needs of your organization.
According to Adobe’s Future of Work Report, 81 percent of employees rated innovative technology as more important than perks and amenities. The 2016 survey revealed that employees in companies with state-of-the-art technology were more likely to feel creative, motivated and valued than employees working at companies with outdated technology.
We rounded up 5 of the major ways technology is changing the way people in the workforce are communicating. Whether your team is all under one roof or spread out across different time zones, you may discover some new opportunities to enhance your business communications.

  1. Mobile technology will continue to lead future change. If you haven’t already developed policies around BYOD (Bring Your Own Device) you may be behind the curve – especially when it comes to attracting and retaining Millennials. According to a recent study, about 60 percent of companies allow their employees to use their personal devices for work. Another 13 percent of the respondents surveyed said they would introduce BYOD within a year’s time.

When paired with the cloud, a BYOD policy gives your team the ability to work – whether at home, work or in a coffee shop. When introducing BYOD, don’t stop there. It’s essential to invest in security and privacy strategies to help minimize security threats. (Employee training in security best practices also is a must.)

  1. Cloud connections in the workplace. The use of the cloud in the workplace has been shown to lower operating costs, improve business outcomes, enhance client services and pave the way for future scaling. No matter your industry, it’s become a necessity for your organization’s goals. The adoption of hosted VoIP (Video over IP), which has become a preferred alternative to high-maintenance and costly on-premise solutions, has been increasing in recent years as a result. And integrating VoIP with CRM allows sales reps, marketing executives and other client-facing employees to utilize client data more effectively.
  2. Video as a communications avenue. Your employees are increasingly engaging video to consume content in their personal lives. In fact, the rate of viewing video on mobile devices is projected to overtake TV viewing in a few short years, according to an eMarketer study. Instead of simply relying on email to communicate company messages, companies will increasingly explore ways to connect with employees through different media, including high-quality audio and video. Video will become the preferred way for people to feel connected with their co-workers and leadership.
  3. Internet of Things (IoT) will go mainstream.  With the global IoT market projected to grow to $8.9 trillion by 2020, according to Statista, more than likely it will increasingly make its way into your work environment. Embedded devices, apps, and cloud systems – capable of sending and receiving data located all around your office space – will further disrupt the way we interact with each other in the workplace. May as well embrace it now!
  4. Unified Communications (UC) becomes even more profitable. With the introduction of cloud-based solutions, UC has become more affordable than premise-based UC solutions. That means more businesses and organizations of all sizes are incorporating UC as part of their business strategy.  According to Computer Economics, unified communications is among the technology strategies that deliver the maximum return on investment.