It’s clear that cloud technology has become an integral part of organizations’ digital infrastructure. With the cloud providing easily accessible data storage securely in off-site servers, organizations are able to significantly cut costs.
While the cloud is hosted offsite, many organizations trust their internal IT teams with maintaining and securing these cloud-based services. As cloud adoption continues to grow, some people are now questioning, “Where does that leave Managed Services Providers (MSPs)?”
Opportunities are available for those MSPs who are willing to innovate and become a provider for integrating and managing cloud technologies beyond what internal teams can achieve. Here are a few ways MSPs can improve clients’ cloud services:
Identify Best Service Options for Individual Business Needs. MSPs have been providing service systems to organizations for years. With that experience, they understand how individual needs translate into specific service options. With rapid technology integration, organizations are finding that even after identifying the right tools, they still need a deliberate strategy for the technology.
MSPs not only have the expertise to inform organizations about the right tools for their specific problem, they also can share strategies on how those tools can be integrated into the larger service system and organizational strategy. This improves the cohesion of technological assets and company-wide strategy, allowing for better user experiences and maximizing ROI of tech investments, including the cloud.
Create Comprehensive Solutions by Combining Services. Organizations are becoming dependent on their tech infrastructure for daily operations. As their infrastructure and software needs grow and develop, many organizations are forced to diversify their technology assets across companies and service providers. The diversification can make seamless transitions between technology assets difficult.
In other words, organizations often struggle to efficiently manage the various third-party providers. MSPs can step in to solve that problem. With established relationships with technology providers and an understanding of how to seamlessly integrate complementary service options into one cohesive system, MSPs can improve internal efficiencies – saving time and money for clients.
Referencing developments in cloud software, Andrew Sellers, principal at Sensory Technologies, said, “Utilizing a Managed Services Provider allows our clients to keep their teams focused on their core competencies, as they won’t have the diversions that come with understanding and keeping up with the latest technology trends and processes in another industry.”
He also noted, “By allowing professional AVIXA integration companies to manage their services, our clients can improve their bottom line and remain focused on their actual business rather than getting tied up in communication logistics and inefficiencies.”
Provide a Technology Partner: Service, Management, and Monitoring. Many cloud services, often software or infrastructure as a service, are offered as self-managed services. This appeals to many organizations as they believe it will reduce ongoing expenses. However, it often means little or no support for users and no responsive or timely troubleshooting.
A MSP can provide cost-effective support to supplement the services, by managing a cloud system and applications to ensure efficient use and maximized return. One of the more powerful new tools in the MSP arsenal is remote monitoring and management which allows MSPs to quickly troubleshoot potential problems with software and infrastructure technology off-site. It also allows MSPs to effectively organize and integrate a variety of technology assets into one managed services system.
Deliver Exceptional 3rd Party Customer Service. With self-managed services, customer support is often lackluster as internal teams are ill-equipped to handle the challenges and problems that arise from diverse service systems. MSPs are positioned to provide a more complete and capable support team. MSPs often utilize 24/7 help desks with dedicated technical staff, such as Sensory Technologies Client Solution Center. These complete service and support solutions work nicely with cloud and managed services options.
“I can’t imagine how in-house teams can compete with the quality or support provided by our certified 24/7/365 Client Solution Center,” Sellers said.
The ongoing development and rapid adoption of cloud offerings illustrate the power of innovation and advancement in technology. MSPs have the exciting opportunity to evolve and adopt similarly, offering more comprehensive services.