Sensory Technologies Empowers ‘User-Experience’ by Standardizing Control Interface Across Massive Healthcare Campus
“Working with Sensory Technology on the Goodman Hall project has been a pleasure. They have been extremely responsive to all of my team’s inquiries and have been very adaptable with the changes the project required.”
The Indiana University Health Neuroscience Center (Goodman Hall) promotes communication and collaboration among its doctors, students, patients and staff.
As seen in Sound & Communications January 2013, “Medical Research Advances.”
Winner of the NewBay Media’s 2013 ProAV Spotlight Award for Best Healthcare Installation
Goodman Hall is a six-level, 270,000 sq. ft. clinical outpatient and imaging facility that houses experts in areas ranging from brain surgery to psychiatry. The facility, named after the late Dr. Julius Goodman – the pioneering neurosurgeon who envisioned the center’s creation before dying from a brain tumor in 2008, opened this year.
The project encompassed many unique spaces. In addition to a large auditorium, boardroom, mobile carts, collaboration area and several training rooms, there are two observation rooms with separate control rooms that are ideal for teaching. The integration includes extensive telepresence, as well as on-site technical support.
Many medical personnel utilize this building. To help end-users feel confident with the technology and empower them to embrace its full functionality, Sensory Technologies partnered to develop a corporate standard. Now, medical professionals who move within Goodman Hall and among the other Indiana University Health buildings encounter the same functionality and touch panel layout.
The auditorium was particularly challenging because the large space needed to allow for extensive interactivity among participants. Doctors are used to working in rounds, and it can be difficult to create an intimate, collaborative experience within a large space. The challenge required special attention related to videoconferencing and audio capture and distribution. Sixty-five microphones are shared, two people per. A focal point of the install was a Biamp Tesira AVB switch for digital audio networking. The push-to-talk functionality helps with meeting etiquette. The auditorium sound booth has a master touch panel and there is another panel at the podium. According to Sensory’s manufacturing partner representative, this was the first site in the Midwest to complete a project this large with Tesira.
Two Observation Rooms allow specialists to observe remotely and communicate between the areas in real time, recording sessions for later viewing. A comfortable Collaboration Area features a station with touch panel and interface boxes. The station is enhanced with an Apple TV for wireless connection as well as two LCD flat screens on the front wall. Medical personnel can use the touch panel to send laptop content to either monitor for collaboration. Videoconferencing is built into the space for remote collaboration, as well.
Portable technology items also were part of this project – a telemedicine RX Cart and a videoconferencing cart. These make collaboration truly mobile, enabling the highest standards of encryption and HIPAA-compatibility. Carts can be moved easily among floors via elevators, and doctors can communicate with patients who are not physically present in the building at the time. The RX Cart also allows doctors to plug in their laptops to send and receive information.
Rooms in Goodman Hall are equipped with occupancy sensory to help provide energy efficiency and equipment protection. In the auditorium, for example, the projector and systems shut off when the room is unoccupied. Touch panels “wake up” when people walk into the room.
Sensory Technologies staffs an onsite technician who is housed at IU Health and offers a top-tier (“white glove”) approach. The on-site technician helps during meetings, answers questions, provides training, and – more than anything else – encourages user-adoption of the technology. Sensory Technologies also provides asset management and asset tracking for IU Health.
Eric Gundlach, Project Manager/IT with IU Health summarized his experience. “Working with Sensory Technology on the Goodman Hall project has been a pleasure. They have been extremely responsive to all of my team’s inquiries and have been very adaptable with the changes the project required. They are very knowledgeable with the products they install and that has created a sense of confidence in our customers being able to utilize the full functionality of what was purchased.”
The 2012-2013 edition of U.S.News & World Report ranked IU Health among the Best Hospitals in the United States for 21 different specialties – including neuroscience. “Sensory Technologies is proud to be IU Health’s partner,” notes Derek Paquin, principal. “When we are able to be part of a project from the very beginning – proactively infusing technology throughout, great things can happen. Goodman Hall is a prime example of that.”
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